Communications as a Service: Are You Ready for What’s Next in Cloud Tech?

  • On February 14, 2017
Communications as a Service (CaaS) solutions have gained so much momentum in many European markets, that we can say now: Cloud services are the new norm. With more than 20 acquisitions over the past 12 months, tech giants like Google also continue to strengthen their cloud services, and disruptive innovations in artificial intelligence (AI) keep […]
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Big Opportunities Across Spain as Cloud Telephony Innovation Gathers Energy

  • On January 13, 2017
Making a good first impression is extremely important in business. I’m in my first quarter at NFON, heading up our Iberia operations from our office in Madrid. I’ve discovered what customers and partners are instantly attracted to, specifically in regards to our NFON cloud telephony proposition. Firstly, Spanish business customers care about where products and […]
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From Traditional Call Centers to Digital Contact Centers – Cloud Telephony Paves the Way for Service Innovation

  • On December 14, 2016
For more than three decades, on-premise solutions have been the technology of choice for call centers. As customers demand more responsive services across channels, operators of call centers are increasingly interested in cloud solutions, which provide more flexibility and the most up-to-date features. Cloud telephony enables virtual agent organisations and supports mixed media services over […]
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How Hotels Use Cloud Telephony and the Digital Transformation to Make Happy Guests Even Happier

  • On December 7, 2016
Effective communications management, mobile integration, and better guest relations are the key drivers that are pushing the digital transformation of hotels – of all categories and of any size – forward. “Think of it as the evolution of white-glove service for the digital age,” wrote management consultancy Accenture in their recent report on the digitalisation […]
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Focus on Innovation, Not the Infrastructure – 3 Reasons Why Startups Love Cloud Telephone Services

  • On November 24, 2016
Several years ago, New York Times columnist Thomas Friedman published a groundbreaking opinion piece that introduced the concept of the “do-it-yourself economy”. Back then, Friedman predicted that cloud technology would eventually enable entrepreneurs to implement business models almost instantly. He suggested that access to cloud-based services created a new way of doing business that enabled […]
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As Communications Evolve Around the World, Voice Still Matters

  • On November 10, 2016
Talking, listening, laughing, crying, arguing, working – telecommunications connect people all over the world. Communication mediums are developing quickly, and we tried to find out how they change people’s lives. As new forms and digital channels for staying in contact evolve, voice communication still holds its own amongst consumers and businesses. Ubiquitous Communication, with Voice […]
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Celebration Time – NFON Wins Prestigious ITSPA Awards

  • On May 12, 2016
Breaking news from our team in the United Kingdom: NFON has won the 2016 ITSPA Awards for providing the best Voice over IP business solution. The judges complimented us on outstanding business performance, innovation and customer service. The ITSPA Awards mark leading innovators and best practices of the Voice over IP (VoIP) industry. The Awards […]
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Creating a video case study with our client Prodrive

  • On January 18, 2016
It’s always nice when a client agrees to be interviewed for a case study about what a good job you did for them – but it’s even better when they are willing to put that praise on film! Prodrive is one of the world’s largest and most successful motorsport and engineering innovation businesses. The company […]
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