Frequently Asked Questions

We have compiled a series of questions we are frequently asked and of course the respective answers.

The NFON Cloud Telephone System uses the Internet to make and receive calls. You can access the telephony features anywhere you have an Internet connection: from the office, another site, the home office or on the road using the smartphone or laptop. With NFON you eliminate the telephone system hardware, the telephone connection and the maintainer. The system is flexible, scalable and simple to administer. There are no long term contracts and it has a low set up cost in comparison to traditional PBX systems.
The base technology is called hosted PBX, often called IP Centrex. Both refer to the same concept: the telephone system is not installed at the company site but at an external data center, and can be accessed anywhere using the Internet. The NFON Cloud Telephone System is also outsourced to a highly secure and powerful data center and can be accessed anywhere using VoIP technology (Voice over Internet Protocol).
The telephone system is operated over the Internet. The system itself is located at the NFON data centre – it has a resilient set up fail-over at geographically separated servers. All services are guaranteed and TÜV certified.
With the NFON Cloud Telephone System you eliminate expensive telephone system hardware: your telecommunication system comes right from the internet. All the features and functions you need are subscription based and accessed over the Internet. This eliminates the telephony system hardware, installation and ongoing maintenance costs. You pay for the number of extensions you need. There are some features which require an additional subscription in order to activate the advanced features.
With Computer Telephony Integration, or CTI, you can make or receive calls using your PC. Advantages of this allow you to also see all the information from the customer database on your screen. Whether you’re at the office, at the home office or on the road using your laptop.
With fixed mobile convergence, or FMC, you link your mobile to the NFON Cloud Telephone System: your mobile becomes a full-fledged extension. You lose no functionality of your profile when using your FMC device as opposed to your desk phone. And you can easily phone on the road using your office number – throughout your country.
Analogue devices can easily be connected to the NFON Cloud Telephone System using an analogue telephone adapter (ATA). Whether IP phone, mobile, softphone, DECT phone or conference phones – NFON is compatible with numerous devices. And thanks to Plug & Play you only need to connect your devices to immediately start using over 150 functions offered by your NFON Cloud Telephone System.
Symmetric DSL, unlike ADSL, uses the same speed in both directions. So it’s perfect to send large data packets to the net or make many calls at once. NFON Cloud Telephone System is best used with SDSL, but ADSL is also an option. It’s generally a question of having sufficient bandwidth in relation to the number of extensions or concurrent calls that is required on site.
Check the language settings on the portal for this Patton. If these do not trigger the correct tones; Using the Patton webpage interface: User : 1328admin PW: 73132837 or K-number without K
Alternatively you can log onto the Patton via telnet an do the specific settings on the command shell: See page 595.
Unfortunately this is not possible. The button remains active even if voicemail is turned off.
The voicemails would remain until limit has been used up (100 VM limit), what should happen is that once they reach the limit, the oldest one would be removed and the newest one should enter.
Queues and Groups do not allow call waiting feature to be active.  Call waiting will only work when you receive a call direct on your DDI or extension number.
Depending on the configuration, the call can be held in a queue (set with appropriate MOH and recordings) or you can set the call to go to different destination after a time out delay. In a Group configuration you can using the ‘group pick up’ feature if you are available to take the call. In this scenario you can have a timeout delay to go to a destination of your choice
The Group and Queue configuration takes precedence over any extension members’ configuration.


Our documentation has detailed information on every detail about the theme. Easy to understand illustrated with images

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